Being a recruiter, what could we do better? We all know that we shouldn't be referring riff-raff to eGO. We review applicants' chat logs, name history, ban records, everything about a player, and they are accepted/denied based on Leadership-defined standard operating procedure that the individual recruiters have little to no control over. We post the rules in acceptance threads, encourage the new recruits to read them, and implore them to ask any questions they might have concerning the rules.
This is a training issue, and it is an enforcement issue. When they apply to eGO they agree, by nature of their application, to follow our rules and regulations. The problem is most recruits don't read our rules before agreeing to them. Failure to read or abide by the rules is breaking the contract that they made with us when they joined. I don't have any sympathy for new recruits that don't follow our rules, and ignorance is not an excuse. In short, the zero-tolerance rule we have with our e's is a good one and should be enforced. Kick unruly e's, set the example, because there will always be more e's that don't read the rules.