i think i just got hacked

[iBeast]

I was playing tf2 and someone added me.
He asked me to go to this steam forum and to look what i wrote or something like that.
i type in my user and pass and then he hacked me.
anyone mind helping me on how to recover it?
His name was Big Daddy.
Thanks..

 

[Quaffer]

Go to steam support. You will need to provide them with proof of ownership of you account. A jpg of your CD key from your first steam game (often Counterstrike: Source) with you signature on it. It may take a day or two especially if you start on a Sunday, but they can get your games back for you.

Never give anyone your password.
NEVER
The only people who need it are steam and they will not ask for it after you have logged in.

 

[PBJ]

Hey man, the best thing you can do is create a Steam Support account and setting up an account recovery thread with them. Try to provide anything helpful, such as a picture of your most recent CD key with the ticket # written in, or some other sort of proof. Big Daddy may just have been another hacked player, so it's hard to track where it originated...you could've been the first target, or just the newest. Also, he probably sent that to your friends - make sure they know.

Is your account disabled, or does your password just not work anymore?

Heh, I got beat by Quaffer.

 

[K^^]

This:

https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366


edit: got ninja'd twice while doing copy/paste... *slow*

 

[iBeast]

I didn't.
Someone told me it You weren't "hacked". What happened was known as "phishing". The site you were sent to was a fake. It is designed to look like the real thing, but account thieves own it, and when you log into it, it directly sends them your account name and password. They then log into your account, kicking you off, and take control of it (changing your password, etc.).

In other words, they tricked you and stole your account. It's not hacking though. Be careful who you trust.

Contact support. The error about your e-mail being incorrect is because it doesn't exist. Support uses a separate account. You first have to create a new one, then sit tight. It may take a while. Have some proof (bank statements, e-mail recipients, etc.) ready to prove it's your account, and you should get it back. Nobody here will be able to help you.

Edit: Also, if you still have the URL for that fake Steam website, PM it to a Moderator (but do not publicly post it in this thread!).

 

[iBeast]

I bought the game on Steam, I didn't get the CD key.

 

[K^^]

^

Also, from steam support:

• If a game was purchased through Steam with a credit card, please provide the following:
  • The Card Type (Visa, MasterCard, Discover, American Express)
  • Full Name on the Card
  • Expiration Date
  • The last four digits of the credit card number - Do not provide the full credit card number
• If a game was purchased through Steam using a PayPal account, please provide:
  • The Billing Name on the PayPal Account
  • The full Billing Address on the PayPal Account
  • The PayPal PayerID
  • The Invoice ID and the Transaction ID

Read, absorb, comply: https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366


-K

 

[iBeast]

Thanks. :/
Do you think I'll get it back?

 

[iBeast]

?

 

[Dead Tom]

If you have put in a Steam Ticket they will get your account back. Please remember to never give out your account information. Steam clients warn you before accessing any site that is not Steam site.