A Company that stands behind their products! Read my story.

[Haggis]

I bought an expensive headset from tigerdirect.com (Tritton AX360). A month later I brought the headset on an airplane, jammed them in a bag and they broke (the earpiece broke of the main frame). Since I paid so much for them, I wanted to fix them. I could not figure out where to get parts, so I contacted the manufacturer (which is not where I bought them) Tritton Technologies (http://www.trittontechnologies.com/). I explained to customer service how they were broken and they told me that they were not repairable. The guy asked me what happened and I told him that I broke them. So I thought the conversation was over when the guy said 'Just send them to us and we will send you a new pair". They arrived today - Free of Charge. I would not normally post about a company, but this was 'above and beyond' and this company is great. PS the headpones are great.

 

[McQueen]

That's cool man, sometimes it really does pay to contact the manufacturer, I've had similar success.

 

[Fighting^Irish =FL=]

Thats pretty awesome, i will definately look into buying my next pair there, but for now, the Logitech Professional 350 Series im wearing on my head are fine.

 

[M3dley]

Yea Steelsound and the whole Steel company is like that too. I snapped my headset back and i talked to someone over the phone and they said no problem happens all the time and they sent me the new upgraded pair for free.