January and most of February have gone by and we're due for an update from our Community Management team on what we've been up to. You will begin seeing these updates more regularly posted month to month to keep you all, the member based, more informed to community happenings. It's also important that we share out the direction we're going and how you may contribute and help.
Divine, Interim Counter-Strike Community Manager
Divine has stepped in to support Santa and DDZ as our Interim Counter-Strike Community Manager. Divine will continue operating as Community Manager over Member Services but has offered to assist in the development of our new Senior Managers in Counter-Strike. Divine has a great relationship with the leaders in CS as well as the player base, so the move to oversee the game on a temporary basis made most sense.
Star, Interim Genshin Impact Community Manager
With the recent promotion of Katsabriii, it was important to provide a support system within Genshin Impact as well. Star has volunteered to partner with briii as Genshin continues to grow and develop as our latest supported game. Similar to Divine, Star will maintain existing responsibilities in Overwatch and provide additional insight, direction and guidance to the growing Genshin team and member base.
Wish name change to Rykes
A wish come true! Sorry, that was a bit cheesy. Wish has changed names to Rykes effective immediately. There is no change in responsibilities and Rykes will continue to serve as Alternate Director of Operations and Community Manager for Member Experience.
In an interesting share-out, a proposal was made to the Leadership team early in February regarding a unification initiative across the community. Through discussion, it was surprising to find that many of the details proposed in the outline are already items that should be in place across the community, but simply haven't been socialized well enough. A few pieces in the outline mention...
- A break down of "divisions" where any member may move from game to game freely.
- More freedom from Leadership members to work across games or projects.
- Recognition (or corrective action / discipline) of members occurs from any Leader regardless of direct responsibilities.
There has been a push across the entire community to change the culture to move away from "divisions" and do exactly as requested - allow members to move freely from game to game or project to project. Realistically, when you join our community you're signing up as a EdgeGamers member. You're not signing up to be a "EdgeGamers TF2 Player" or a "EdgeGamers CS Player" you're here to just be... an EdgeGamers Member? Crazy concept I know. Members are free to play what they want, interact with friends however they'd like, and seek opportunities in any game they'd like. There is a general feeling that you need to seek permission to transfer from one game to the next or make sure the leaders in your most played game are OK with you joining teams like Member Services or Media. We've been moving to a state where this is all unnecessary and members can, within reason, do whatever they'd like to do. While members and admins continue to request transfers in the Contact Leadership forum, I am pleased to say that you don't have to. You're in EdgeGamers and you're free to jump into whatever game and project most interests you. Expand your horizons and dig into new opportunities. You don't need someones permission to do that.
This is an snip-it from a post made to the Leadership team December 7, 2020.
As you can see, it's expected that member recognition occur anywhere in the community. Regardless of the Leaders you feel you "report" to, you may be recognized by awards or promotions no matter the area you interact or have responsibilities in. Members who fear they may not receive a promotion or an award because they haven't filed an official transfer can rest easy because our Leaders should be recognizing no matter what games you play. If someone is deserving, they will be recognized for their efforts.We've all been a part of the jokes and gags regarding the word division and its siblings support games and game groups. It's time to move in a direction where these recognitions simply aren't needed at all. It starts with how we operate at our core. EdgeGamers is one community that has many teams that all contribute towards a common goal - that's to provide a punk-free gaming experience to everyone who chooses to join us. These teams though ultimately having a singular area of responsibility, all fall under one roof. We've made great strides in recent years breaking down barriers and eliminating "silos" which we frequently found ourselves operating in. That will continue into the new year with a single mission to enact unity across all areas of the community and drive an increase in collaboration. This will most prominently be recognized through the process of letting go of "owning members" and members belonging exclusively to one area of the community.
While members will always have the opportunity to recognize which games they actively play, these will no longer be defining points in the grand scheme of things. Where we are used to "division" or "game" transfers will become a way of the past. Members are able to fluidly move as they see fit from whatever game they would like to play. There will not be a defining area that assigns them to one area any longer. How will this impact how we lead? It's about collaboration that I spoke to earlier. When you recognize a member players multiple games it is the responsibility of you as a leader to network and partner with other leaders to make the most responsible decision regarding that member. A member who plays your game, while participating in Member Services & Media will frequently find conversation amongst three teams to define the best path for this member, whether that be promotion or discipline.
This also increases the need for our teams to interact with one another more frequently. While Leaders will always have an area of responsibility they focus on, any Leader can assist with any efforts across the community. A fantastic example of this would be our recent Discord overhaul which pulled in many Leaders across many games, projects and teams. The collaborative efforts resulted in an amazing product and these are things we as a Community Management team want to continue to see in practice.
I suppose I am just scratching the surface on this and there's much more to discuss and socialize. We will talk more in an upcoming Community Meeting in the first weeks of March. We hope to see you there.