BF4 Server issues

[SurpriseSucka]

This is a general server report on issues in our bf servers.

We are having issues in a few different areas.
1. At night we have no way to get ahold of any higher ups capable of fixing things like: our admin capabilities disappear, we have a shortage of admins able to tban people, we have a shortage of people that can change maps or server setting if necessary.

This is blaringly apparent between about 10pm and 6am especially since bringing on the added responsibility of hardline.

2. While im here it is also a problem that we have not yet addressed not having admin capabilities on our hardline servers. I understand that this was an issue for everyone at release, but i have played on plenty of servers since then that do have admin capabilities. Why we (A DICE AFFILIATE) do not have this beyond me.


Thanks for listening to this for us all.

 

[alex2142hp1]

1. The only people who have access of map rotations and procon restart are DL and up. The shortage of admins at night has been addressed and there should be a update coming out soon.

Thanks for the info.

2. The Issue was addressed in leadership by myself couple days ago, still work in progress waiting on plug ins.

Hope i have answered all your questions to your all satisfaction.

Thank you

 

[FunkyKiller84]

So as of right now, we have no control over our servers. Procon is down AGAIN for the admins. Are you saying that there's gonna be a "DL or higher" reachable during the late night/early morning hours soon?

Just wondering because Suprise has a great point, and as of now, we're ALL neutered until someone wakes up and jumps on to restart Procon. Essentially our servers are a free for all. All we can really do (Advised to me by Tipton one day) is write down game hashes names and reasons and submit ban requests since we can't do anything but type away in chats. My only skepticism of going that route is, all the ban requests will be denied because our "W/K/B" procedure wasn't followed correctly. Sadly because it can't be followed correctly.....So in my mind it's all a catch 22.

 

[KILLERCANKILL]

We are working through some technical issues with our back end layer which controls procon, which means that we many times dont even have the capability to restart procon. This is something we are working on and hope to fix soon.

 

[TofuJello]

Can we add a kick count feature to the procon ? Where it pull up how many times a player had been kick? This will help dealing with the repeated rules breaker.
Example:
Input: /count xxxsomeone
Output: Kicked 10 times

 

[jtipton.]

Funky, did it occur to you that you could include in a ban request that procon was down and that no warning or kick could be issued? In your training the use of common sense was stressed, that is still in effect.

 

[Wizekraker]

Can we add a kick count feature to the procon ? Where it pull up how many times a player had been kick? This will help dealing with the repeated rules breaker.
Example:
Input: /count xxxsomeone
Output: Kicked 10 times

This feature would create bias towards player with multiple kicks. As admins our jobs enforce server rules without any personal feeling or bais towards player with multiple infraction. If they break they all have to follow W/K/B.

 

[FunkyKiller84]

Funky, did it occur to you that you could include in a ban request that procon was down and that no warning or kick could be issued? In your training the use of common sense was stressed, that is still in effect.

It has occurred to me. I can just see where other Advisor's (not yourself per say) would over rule on it because the W/K/B wasn't and couldn't have been followed. Perhaps we should set up some sort of procedure for when Procon is down and can't be restarted? A lot of ppl are unclear as to what to do when it happens, and kinda just put their hands up.

I think we should implement a back up fail safe idea for this kind of scenario and make sure that all admins are aware.

 

[DarkRaven]

Update: All admins have you permissions set on hardline servers for admin commands. As far as the procon and admin in game should be up most of the time. There are a few times it might go down during updates and hosting side issues. DLs have access to restart the admin/procon for the servers. Only DL's and above also have the access to change maps or settings as well. Try to pm or find one of us on teamspeak. We all cant be on 24 hrs a day watching the servers just do the best that you can. If there is an issue with admin down make a list of offenders and details and make a drop box post about the admin being down or place ban requests under the ban request forum. Many server plugins have been updated and posts will be made soon explaining commands for servers and admin groups.