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- Mar 30, 2010
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After McAfee last week sent thousands of computers in the world deploy blue screens and reboot without control, the company has come to talk in peace, offering to repair the PCs that have been damaged by this problem.
Recall that a McAfee update caused failed PCs with Windows XP SP3 confuse legitimate files with malware, causing Windows to give him a breakdown and report errors that forced the computer to restart. McAfee fixed the problem a few hours later, but in the meantime left without work for many companies around the world, including also the Judiciary in Chile.
To apply for a settlement, simply telephone the support of your country you communicate with a technician, who must explain what happened to your PC.
If the technician can not fix the problem over the phone, will tell you where to download the necessary software to repair the computer or mailed to you on a CD. If you spend money on a technician to repair the case, McAfee is "committed to reimburse reasonable expenses."
The steps to request a refund will be informed in the coming days. In addition, those who have been severely affected by this problem will be eligible for an extension of two years' free subscription of McAfee.
