Dl/Ul speeds

That might just be the plan your ISP has given you.
 
Check your Internet providers site, and see what package you get, it should tell you what speeds your supposed to have
 
It could be that other people in your area that have Comcast are online.
But check your ISP's website, first.
 
I am a comcast customer as well def not right I would call them. Our packages are listed below.

Tiers of service
(download/upload speeds)

Performance: 12 Mbps/ 2 Mbps
(up to 15 Mbps/3 Mbps with PowerBoost)

Blast!?: 16 Mbps/ 2 Mbps
(up to 20 Mbps/4 Mbps with PowerBoost)

Ultra: 22 Mbps/ 5 Mbps
(up to 30 Mbps/7 Mbps with PowerBoost)

Extreme 50: 50 Mbps/ 10 Mbps

Hartford, CT to Boston, MA
http://www.speedtest.net/result/958708759.png
 
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