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http://activision.custhelp.com/cgi-...yq_upd.php&p_iid=1210362&p_created=1289502245 Subject---------------------------------------------------------------My game freezes on a black screen when I launch it on my powerful gaming PC Discussion Thread---------------------------------------------------------------Response (Jeremy Hibnick) - 11/11/2010 11:04 AMThank you so much for calling Activision Technical Support, Steven. As I said on the call, we are aware of some users with high performance PCs crashing or reaching black screens when trying to launch Black Ops. At this point, we do not have a patch or troubleshooting steps to remedy the situation 100% of the time. What we are doing is compiling dxdiag files from these users and then examining the reports for similarities that will allow us to isolate the cause of the issue. Here are instructions on how to send a dxdiag file to us. 1) Click on the Start button > Run.2) In the box type: dxdiag3) Click the OK button.4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.5) Save the dxdiag.txt file to your desktop.6) Proceed to
http://support.activision.com and click the Activision logo in the center of the webpage7) Click ?My Stuff? 8) Click on the "Go to Account Assistance" button and follow the "Reset Your Password" option to have a password sent to you.9) Click questions, find your current incident, and click on it under the Subject column.10) Click Update Question.11) Under ?Attach Additional Documents to Question? you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.12) Once the file appears as attached, you can now enter any additional information about your Incident in the ?Results and/or Additional Information? field.13) Click ?Submit Update to Question? to send the Dxdiag Since you are a gamer who seems to know his way around the PC, I would also suggest that you tinker with the display/performance settings of the game if you can. While we all want our computers to use as much of their power as possible, lessening these values could allow you to enter gameplay. Basically, you can tinker independently or just set the settings of your powerful PC as if it were your weaker one. I am interested to find out if this would allow you to get into gameplay. Also, try the following. It will most likely not get the title working, but it is worth a shot and you indicated your willingness to try anything. # Turn your sound acceleration down for Windows XP1) Click the Start button > Settings > Control Panel.2) Double-click the Sounds and Audio Devices icon.3) Click the Volume tab.4) Under Speaker settings, click the Advanced button.5) Click the Performance tab.6) Reduce the Hardware acceleration to Basic, the 2nd notch from the left.7) Click Apply and then OK 2 times. Run the game now. Don't forget to turn the acceleration back up to restore the high-end features if this does not remedy the situation and/or you need to use other applications that may utilize the acceleration. Thanks again for calling. Once I have your dxdiag, I will forward it to the team looking into this issue and you will be notified when more information is available. Customer (Entered by Jeremy Hibnick) - 11/11/2010 11:04 AMI cannot play the game. I have a very fast, powerful gaming PC. I get a black screen and the PC freezes. I cannot Alt+Tab or Ctrl+Alt+Delete out of the black screen, I need to shut down the computer. I purchase games all the time, including all the previous Call of Duty titles, and I have never experienced anything like this. I am running Windows XP. I have recently updated my DirectX, video card, BIOS, and sound card in lieu of purchasing Black Ops. I installed the system on another system, that is much less powerful, and the game runs but is very slow. Question Reference #101111-000925---------------------------------------------------------------Product Level 1: PCProduct Level 2: Call of Duty: Black OpsDate Created: 11/11/2010 11:04 AMLast Updated: 11/11/2010 11:04 AMStatus: Waiting Explanation--------------------------------------------------------------- PLEASE DO NOT REPLY TO THIS EMAIL! IF YOU REPLY DIRECTLY TO THIS EMAIL YOU WILL NOT GET A RESPONSE.