Laptop wi-fi can't connect

[pillar]

So heres my issue. My dads laptop uses Windows Vista & for some odd reason, it shows that it connects, but shows it as an unidentified connection. Therefore, it can't connect. I have the correct pw in it. This is the only device that won't connect to the network.

 

[Tension]

Wireless card drivers maybe?

 

[Mr.Game]

So heres my issue. My dads laptop uses Windows Vista & for some odd reason, it shows that it connects, but shows it as an unidentified connection. Therefore, it can't connect. I have the correct pw in it. This is the only device that won't connect to the network.

Is this a new router or has this issue been happening recently and "out of the blue" on a current router?


Here's a quick way to factor-out any problems you have:
(Do this with the computer that is having the problems)
Go into Command Prompt (CMD) and type in the following command:
"ipconfig /all" (without quotations)

After that, right-click the box and click "Select All", then CTRL+C to copy the text.

Paste the text as a reply here in

 tags.


(If you don't know how to open Command Prompt, then follow this method):
Go to Start, then in the Search bar at the bottom of the menu, type "cmd.exe" (without quotations) and hit enter. MAKE SURE you are logged in as administrator of the computer.

 

[pillar]

So heres the info you requested on the ipconfig /all bit:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Owner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dad
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : satx.rr.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : satx.rr.com
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1F-3A-2C-77-E5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9940:745:b426:5c86%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.33.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, February 28, 2011 6:50:44 PM
Lease Expires . . . . . . . . . . : Tuesday, March 01, 2011 6:50:44 PM
Default Gateway . . . . . . . . . : 192.168.33.1
DHCP Server . . . . . . . . . . . : 192.168.33.1
DHCPv6 IAID . . . . . . . . . . . : 285220666
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-52-E2-51-00-1B-38-FB-3F-57

DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : stayonline.net
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
NIC
Physical Address. . . . . . . . . : 00-1B-38-FB-3F-57
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : satx.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2411:99e:3f57:de99(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::2411:99e:3f57:de99%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.stayonline.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

If any of this info needs to be edited or deleted, please let me know.

 

[Mr.Game]

Wireless card drivers maybe?

That is possible, yes. It could also be the routers' firmware (unlikely but possible).


From looking at that log, there doesn't appear to be a problem with TCP/IP settings (though I could have missed something by mistake).


- As I asked before, is this a new router?

- Have you ran a Windows Update recently on the laptop having the problem?

- Maybe you have done this before, but just to make sure...
Have you right-clicked on the network icon showing "unidentified network" and then clicked on "Troubleshoot problems"?

 

[pillar]

So I did some testing w/ this Ethernet cable that I have. To answer your question, yes it's a new router. Anyways I test 2 cables on the modem that time warner gave us. Plugged the cables straight into the cat5 port. Same result (unidentified connection). Gonna hit them up & either fix the issue on their end or send me another modem.

 

[pillar]

So here is the latest. I've tried using the other cat5 cable & same result. I finally figured out that the laptop wants to use the guest connection (however there is no pw setup for the guest that I know of & I setup the router. Looks like I'm gona have 2 restart the router unless someone has a better idea.

 

[Mr.Game]

So here is the latest. I've tried using the other cat5 cable & same result. I finally figured out that the laptop wants to use the guest connection (however there is no pw setup for the guest that I know of & I setup the router. Looks like I'm gona have 2 restart the router unless someone has a better idea.

1: Why would you need to restart the router? Can you not login and try to disable/edit guest access from a computer that's plugged into it?

2: What router are you using?

3: If it's a Cisco/Linksys router, have you tried using the software that came with the router (Cisco Connect) to disable or edit the guest access?

 

[pillar]

1: Why would you need to restart the router? Can you not login and try to disable/edit guest access from a computer that's plugged into it?

2: What router are you using?

3: If it's a Cisco/Linksys router, have you tried using the software that came with the router (Cisco Connect) to disable or edit the guest access?

1. I would need the other laptop to disable/edit the guest access & it wont be available until late saturday.

2. You answered it in 3.

3. I will wait til my dad gets home to use the software & disable the guest access (hopefully the software will help me to do that). I was really hoping to do that as a last ditch effort.