Computer Crashing

[PloxBox]

Hello everyone, lately my computer has been crashing a few times (No weird sounds from the computer). It has crashed 3 times in the past 2 months, so I wanted to look into it. I personally think it's just a program conflicting with another, but in any case, I want it fixed. I just tried to upload my DxDiag, but it says the file is too big.

I'm not sure what I was doing the first time it crashed, but the second time it crashed I was watching a movie on my computer.

The third time (this morning) that it crashed, my father was on my computer looking for some invoices he wrote up.

I took a picture of the screen when it crashed, hoping that it may help decipher the problem.

 

[PloxBox]

I really want to say that it's a memory problem, like.. it's looking for a file, but can't find it. Even if that's the case, I don't know how to fix it.

My mother's computer actually crashed last week, could it possibly be a 2 month long error within Windows 7?

 

[Johnny]

I have 2 questions for you.

Are you running WinXP?

What Service Pack are you running?


EDIT:

Oh nevermind, I see you say you're running Win7. Never seen that specific dump for a Win7 system but I can almost guarantee it's either:

1. a bad RAM stick
2. a corrupted file(reformat/reinstall Windows)
3. bad graphics drivers

Those are almost always the culprit to BSoD.

http://support.microsoft.com/kb/315263 - This is a guide to read memory dumps(and how to enable them if you don't already.) They provide more information and makes it easier to pinpoint the problem.

 

[Snipeye]

Going with Johnny on this one. My bet is on either a bad RAM stick or you need to reinstall Windows. The outside chance, if it's not those two, would then point to Johnny's 3rd choice: bad drivers.

How old is your PC, and can you let us know the age of the memory, or the last time you had to do an install of Windows or updated your drivers?

 

[PloxBox]

My PC is 4 years old, I just bought New RAM during Christmas. I had also reformatted my computer then. Could updating my drivers fix it, if it's "bad drivers" ?

 

[Snipeye]

My PC is 4 years old, I just bought New RAM during Christmas. I had also reformatted my computer then. Could updating my drivers fix it, if it's "bad drivers" ?

Yes. Did the errors start shortly after buying the new RAM or has it just started to get progressively worse?

Here's my advice: Test the RAM to see if they're working fine; use them one at a time (or any other diagnostic process you're aware of) to make sure they haven't become faulty. After that, if you haven't done any major installations or changes to your PC since Christmas, try updating your graphics card drivers fully (uninstall the previous version, then install the new drivers). If that doesn't clean it up, then a clean install of Windows hopefully will take care of it.

The other possible cause, and by possible, virtually really, really low, would be the PSU. But if it was that, there would be other errors or signs to point it to that, which I'm not seeing right now. Memory, drivers, and Windows are all the more likely right now.

 

[Skagnatti]

That particular STOP error has a KB article for it HERE. There is a chance you may not have to do all the steps in this, however.

What can help to narrow it down further, boot into 'safe mode with networking' and see if the problem presents. Safe mode will load a minimal set of drivers, one of which is just a default display driver. In the article, the first few steps outline how to boot in safe mode if you do not know how. If the BSOD does not show up after navigating applications, looking for documents, browsing the web etc., as previously stated as well as mentioned in this KB, it could be the display adapter drivers.

So if you can boot into safe, do not receive the BSOD, while in safe download an up-to-date set of display drivers. Reboot, and hopefully you should be fine!

Let me know if you need anything help!

 

[PloxBox]

That particular STOP error has a KB article for it HERE. There is a chance you may not have to do all the steps in this, however.

What can help to narrow it down further, boot into 'safe mode with networking' and see if the problem presents. Safe mode will load a minimal set of drivers, one of which is just a default display driver. In the article, the first few steps outline how to boot in safe mode if you do not know how. If the BSOD does not show up after navigating applications, looking for documents, browsing the web etc., as previously stated as well as mentioned in this KB, it could be the display adapter drivers.

So if you can boot into safe, do not receive the BSOD, while in safe download an up-to-date set of display drivers. Reboot, and hopefully you should be fine!

Let me know if you need anything help!

Actually, A little bit of help would be nice. I'm sure i'd be able to do it, but just in case i mess up, i'd have someone to help me fix the new problem.

 

[Skagnatti]

Feel free to add me on STEAM and PM me when you would like to tackle it!