Steam-Guard, Valve, and me

[Narh]

I'll not be in steam for a loooooooooong while it seems... Apparently Steam-guard decided to re-activate itself with the latest update and now (coincidentally) The Email I used for it Gets blocked. I Made a ticket 3 almost 4 days ago to change my account's email but It seems no customer support reps work at valve anymore =\

:cursing::facewall::crying:

 

[Santa Anna]

They're there, but they're just too lazy to reply. I waited like a week for them to reply to a simple question. Their reply times are seriously CRAP.

 

[FireHazard772]

^Sadly mast agree..however, I could look into this and see if I can put in a good word for you.

Do you by chance have a Steam-forum account that I could have them refer to?

 

[Fraurrix]

They're there, but they're just too lazy to reply. I waited like a week for them to reply to a simple question. Their reply times are seriously CRAP.

Steam has over 40 million accounts. With the volume of tickets they get per day, long wait times aren't surprising.

 

[FireHazard772]

Ragman, any luck/update on this?

 

[hate]

Actually I will give you advice/ hope you actually did something.

If you have an actual CS:S CD take a picture of the CDKEY with the steam ticket on it and attach it.

I sent steam several tickets for exactly the same thing. I finally got pissed enough I quit trying and didn't play CS:S for almost a year. Finally a couple weeks ago I finally got back on by submitting a ticket with a picture and it took them about 3 days to get it changed.

Good luck. I know your pain too well.

 

[killer4000]

but It seems no customer support reps work at valve anymore =

They do they are just working on HL3...

right valve...right...?

 

[Narh]

Probably should have updated this - Yea I got it sorted out a few days ago - Haven't logged o yet though (via client). Been busy with MoP xD

 

[Alucard7]

Unfortunately dealing with Valve sometimes can be like dealing with Social Security after being denied...."Oh hey george look it is that guy calling again we denied...~ignores phone call~".....You: Seriously? I know you idiots are there...PICK UP THE PHONE !?!?!?!? lol >.<

 

[Narh]

Yea. took them a week to respond of the initial ticket, then another week and a half after provided the information they requested.

 

[Naku_vamp]

They're there, but they're just too lazy to reply. I waited like a week for them to reply to a simple question. Their reply times are seriously CRAP.

i usually get a response within 24 hours :S