Video (but not my pc) crashes

[Enfohip]

I have been having this problem for a bit over half a year now, and it is very unpredictable, and hard to reproduce. It most often happens whenever I am watching a video on YouTube or a live stream on Twitch.

Basically what happens is I will be doing whatever I am doing, and my monitors will both turn into random colors (never the same), with vertical lines running across the screen. (evenly spaced). If I am in TeamSpeak, or if I have a video running, I can still hear audio, and I can also still speak through my microphone if I am on TeamSpeak. I have been monitoring temperatures every since I first saw the problem happen, and nothing is overheating. I also recently got a new graphics card, and power supply, and the problem has continued to exist, so those are not the issue. The problem is not very common, it usually only happens once every 2 weeks, to once a month, so it may take a bit for me to make sure that something has fixed it. :/

I would like to know what is causing the issue, and how to fix it if it isn't completely obvious. Thanks in advance!!

 

[pillar]

Can you post the specs of your system please? Something is telling me it may be an issue with the motherboard.

 

[Enfohip]

Can you post the specs of your system please? Something is telling me it may be an issue with the motherboard.

Yup, was actually about to post them

CPU - AMD Phenom II X6 1035T
RAM - 8.00GB Dual-Channel DDR3 @ 666MHz
Motherboard - MICRO-STAR INTERNATIONAL CO.,LTD 760GM -E51 (MS-7596) (CPU1)
Graphics - Acer E230H (1920x1080@60Hz)
NS-24EM51A14 (1920x1080@60Hz)
2048MB ATI AMD Radeon R9 200 Series (Gigabyte)
Storage - 931GB Seagate ST1000DL002-9TT153 ATA Device (SATA)

 

[Cloakedsphere]

Could be an issue with your PCI slot. Are you sure your GPU is seated properly and that your power connectors are firm into their connections? Have you removed the card to notice anything odd on the pins of the card or around the inside of the PCIE slot?

 

[Enfohip]

Could be an issue with your PCI slot. Are you sure your GPU is seated properly and that your power connectors are firm into their connections? Have you removed the card to notice anything odd on the pins of the card or around the inside of the PCIE slot?

I'll check it out when I have time later today!

EDIT: Now that I think of this, my old GPU did occasionally overheat, could this have caused problems in the PCI slot?

 

[Snipeye]

When was the last time you cleaned out your case? What is your case model?

Sounding more like an overheating issue as the GPU overheating can cause similar errors.

Motherboard is still on the table as being a possible cause.

P.S. Almost didn't recognize your mobo as being MSI. Forgot MSI = Micro-Star Intl.

 

[matt98]

Are you using firefox by chance or because flash plugin had an issue with a while back that would cause this exact issue. I also believe chrome had a issue with that so i would recommend making sure you have the lastest version if so.

Ati also had a issue with some drivers not sure how uptodate yours are but it could also be the culprit.

 

[Cloakedsphere]

I'll check it out when I have time later today!

EDIT: Now that I think of this, my old GPU did occasionally overheat, could this have caused problems in the PCI slot?

I'll have to agree with snipeye to be honest. It really sounds like an overheating issue.

Did you ever hear the fans spin up fairly fast when it first crashed on you? Perhaps it could have damaged something and caused you to get wrong readings on your temperature monitor.

Your old GPU could've had a problem with the consistent changes of power and could've caused a pin to go back in the PCIE slot. Don't quote me on it though as I don't personally work on motherboards.

 

[Enfohip]

When was the last time you cleaned out your case? What is your case model?

Sounding more like an overheating issue as the GPU overheating can cause similar errors.

Motherboard is still on the table as being a possible cause.

P.S. Almost didn't recognize your mobo as being MSI. Forgot MSI = Micro-Star Intl.

The last time I cleaned put my pc was in January, and that was because I was replacing my gpu. It still happened before and after that. I can get you my case model once I get home.

I can also confirm that it is not an overheating issue, I have been monitoring temperatures since it first started and overheating stopped once I replaced my gpu.

 

[Enfohip]

Are you using firefox by chance or because flash plugin had an issue with a while back that would cause this exact issue. I also believe chrome had a issue with that so i would recommend making sure you have the lastest version if so.

Ati also had a issue with some drivers not sure how uptodate yours are but it could also be the culprit.

I am using chrome, and I will check if I am using the latest version, I am not aware of my chrome updating recently, so that could definitely be the cause.

Sent from my HTC One using Tapatalk

 

[Enfohip]

I'll have to agree with snipeye to be honest. It really sounds like an overheating issue.

Did you ever hear the fans spin up fairly fast when it first crashed on you? Perhaps it could have damaged something and caused you to get wrong readings on your temperature monitor.

Your old GPU could've had a problem with the consistent changes of power and could've caused a pin to go back in the PCIE slot. Don't quote me on it though as I don't personally work on motherboards.

I have not noticed the fans spinning up before it crashes.

Sent from my HTC One using Tapatalk

 

[Ric]

Vertical lines can be a result of the video cord, the video card, or your monitor.

 

[Enfohip]

Vertical lines can be a result of the video cord, the video card, or your monitor.

All of those things have been replaced, and the problem has still occurred.

 

[Ex]

All of those things have been replaced, and the problem has still occurred.

Could be your motherboard connections to your graphics card? Unless you've replaced your motherboard...
Maybe the problem only occurs when you wobble or move your pc slightly or knock it slighty?

 

[Enfohip]

Could be your motherboard connections to your graphics card? Unless you've replaced your motherboard...
Maybe the problem only occurs when you wobble or move your pc slightly or knock it slighty?

That's what I was thinking.

My computer is very stationary, and there are times that my cat will jump on it and such, and nothing happens, so I do not think that is the problem.

 

[Cloakedsphere]

That's what I was thinking.

My computer is very stationary, and there are times that my cat will jump on it and such, and nothing happens, so I do not think that is the problem.

It could be an issue with your connection between the card and the PCIE slot. Do you have a spare GPU to test it for a bit? Try to replicate the situation on another graphics card and see what happens. Did it crash like this with your old card? If it did it might definitely be a motherboard issue.

 

[Enfohip]

It could be an issue with your connection between the card and the PCIE slot. Do you have a spare GPU to test it for a bit? Try to replicate the situation on another graphics card and see what happens. Did it crash like this with your old card? If it did it might definitely be a motherboard issue.

It happened on my old gpu Sewell, so yea it's probably my motherboard