New Idea! The eGO secretary!

[TheJudge(inactive)]

The eGO secretary

I learned tonight that even with the massive numbers in leadership in the eGO community, some of the Senior Members still get bombarded with PM’s and other messages regularly. I personally know what it is like to come back from being AFK to 30 fresh questions and quite honestly, it can get very confusing… very quick! I am not sure of any systems for answering user questions so far but I have thought of this one that just might do the job for you and free up your screens for a bit!

I call it the eGO Secretary! It will do basically what secretaries do… You need to contact an admin or advisor/counsel member, then you send in a request or question to the eGO Secretary and it will be put in queue with the others. As each Senior Member is free or ready to take on a task/question they can open the secretary and pull up a ticket. They can fulfill your needs if qualified or pass it until one that is can handle it. Once a ticket is handled, it can be marked as so and locked, or discarded. The eGO Secretary would feature a form that would be filled out for each ticket as well, rating the importance, level of qualification if known, a contact name and times available, a brief summary, and then of course the question or request in full.
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[SubArtic]

Sounds interesting...and well hopefully it would be efficient...I mean in the end if it is approved we just need to see it set in motion. But good idea ^^

 

[Signe]

You mean... something like the eGO gmail account that council reads? It already exists.

 

[TheJudge(inactive)]

Not really.... Like a pool of the questions everyone gets PM's about so anybody qualified can hop in and submit an answer real fast and end it rather than them sending the question to 1 guy that might be busy, everyone can see it and maybe come up with help or an answer. Mail is similar but I would imagine much larger scale things would be mailed for the council's viewing.... I know for a fact that some of the eGO's get bombed with questions because the last 2 or 3 i've spoken with have all told me so

 

[Midway]

Sounds cool, however it does seem like it would be a bit more time consuming. Keep in mind questions can also be asked and answered directly in the private forums.

 

[TheJudge(inactive)]

yeah i figured it would kind of be a forum section actually... so then all of the old ones would make a new database of Q & A's... it would be a good reference.