Internet Problems (NEED HELP)

[david55]

I've been getting very serious lag spikes for about a 10-20 second duration. My internet speed has been very good until a week and a half ago.

Through speedtest, I observed that my internet speed would drop drastically, thus giving me serious lag spikes while in our servers.

I've talked to my ISP and they haven't been much help. All they advised was to change the channel to rule out possible interference :facewall:. Other than that, nothing has been done.

If any members have any recommendations or suggestions, it would be greatly appreciated.

 

[Tryptophanx86]

Uninstall and reinstall the latest nic driver, if your going WiFi (sounds like you are), can you hardwire and test to see if its your ISP or your WiFi? Do you own the router and if yes, any chance of a firmware update? I had similar problems with Comcast at my place, their router/modem combo sucked when it came to WiFi so I just ended up booking up a cable since I'm right next to the modem/router...

Sent from my XT1058 using Tapatalk

 

[Brewmaster]

could be a lot of stuff - router going bad which is common -ive replaced mine twice over the years...could be to modem going out too - could even be your pc - and it could be still your provider -something like outside on the line -good luck brother - Id call your cable company and make them come out on a trouble call and test everything -later

 

[Dr. Havok]

What Brew said. There are many possibilities.

 

[BearKiller]

If your spikes come and go, then it is a good chance it is not your hardware.

You need to isolate the source of your issue. A good place I have found is http://www.dslreports.com/.

Go to Tools and then Line quality. You will receive traceroute information This is valuable because the traceroute information is from two other servers in the country to your router. It has nothing to do with your computer and router.

A lot of times if you traceroute from you computer to say google.com, the ISP will tell you its your PC, and/or your router. The dslreports.com traceroute is from outside pinging to your router/pc. Nothing to do with you.

If you have never seen a traceroute, you need to know two things. Trace is from your computer, through your router, through your ISP routers to the point your ISP reaches the backbone, then from point the other point the other ISP reaches the backbone, then the other ISP routers to the other computer router, and then the other computer. That is one traceroute.

You can use a traceroute software to run one from you computer to the eGO servers also.

You need to run these when you are having issues. You will see instantly the router(s) that is the source of your problem. It will the router that the ping jumps greatly and might have packet loss also. If it is your ISP routers, you will learn very fast, the extreme difficulty proving your case to get them to do anything.

Hope this helps. Good luck.

 

[wewo]

Tell the provider that if they do not fix the problem you will switch to their competitor.