Help on Auto Repair problem

Nuke

Nuke

Active Member
Joined
Nov 13, 2008
Messages
332
2005 Jeep Wrangler X
4.0L INJ 6 Cyl 4wd
Miles:36,651
Miles 2 days later 36,666 (shows u how much i drive to work) lol 1 mile



Well i have been on much lately but, i will give you my story.

A few weeks ago my wife got into my Jeep Wrangler and started it and wasn't in the vehicle and didn't see it was in gear and went through the garage. She is ok don't worry just bumps and bruises and some pain. I filed a police report for official records and sent a claim to my insurance. The damage was a bunch of deep scratches and damage too the left door which was bent and you could now see the ground through the conversion soft top. Well the claim went through and i put it into a Body shop that is "nationwides blue ribbon body shop" They had my Jeep Wrangler for about two weeks and i picked it up this past friday and went home and went back to sleep. Well because i work 3rds. That night i went to krogers for some grocery's and came back home and what not then got ready for work and went to the gas station it was really cold out and snowing. When i looked at my windshield at the gas station i noticed a small crack in the windshield i was like #$@$ they didn't notice it.
Anyway i went to work after telling the wife via phone. During break i went outside and noticed the crack has ran itself all the way up to the top of the frame its a hairline crack but, a crack none the less. It can be one of two things when the garage door smacked it it caused a small crack in the tinted part "around the edge" of the window and the colder weather cracked it.
OR! when they took the window out and remolded it they either bumped the window on something or pushed down on it to cause a small crack.

Thats my big issue with the "crack"
Hopefully insurance covers it and i don't have to pay the deductible again or they will fix it regardless.

Another issue" i'm missing my Trail Rated Eblem" Emblems are paid for btw

And the door is not fitting right seems off center or still bent.

What do you think?
If they both refuse to cover the windsheild? Sue?

We will see what happends.

Disclaimers:
Nation wide will replace any defective like kinda and quality (used) reconditioned, recyclable and any quality replacement after market (non-oem) parts as specified on the appraisal for as long as you own your vehicle.

Windshield work:
Remove/install Windshield
Repair w/shield frame assy
Refinish windshield frame
Remove/replace w/shield Reveal molding
Remove/install w/shield weatherstrip

Whole claim was :3060.12 i paid 500.00

Also my fender flares were gray and now are black because they panted them. I was going to paint them black anyway but, why didn't they ask me?


I know its all garbled but, i'm at a loss i just hope they fix the problems and be done with it. Any suggestions or ideas please shoot!

If you want to see pictures of it pm me and i'll send u my myspace
 
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Well, I would go over teh paperwork from teh shop. Surely you should have detailed listings of everything. Also, take pictures of everything that they did. You should have some pictures from before to compare to sicne it went through the garage (I hope). With the documents they claimed to have done the work, and the pictures, you should be all set to return either to the shop or the insurance company to have them fix the situation. The glass may be a tough sell, as they may claim it was damaged afterward. If this is the case, the liklihood is that they will claim it was from a rock. Inspect the edge of the glass and take careful pictures. A rock would leave an impact marking on teh glass where it would have cracked radially as well as in coencentric circles. The major crack would have split from there. Otherwise, it is likely they either chipped it during reinstall or they didn't actually replace it. You should be able to verify using the statement from teh repair shop. Given teh door seems to be off center as well and your emblem is missing, I would immediately contact the insurance company. Usually they will try to get out of doing the right thing, but make sure you file paperwork and retain copies for your own records.

If you want to talk more, feel free to contact me through here, I don't know how much I'll be abel to help, but I'll give it my best.
 
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Yes i have all the paper work they did redo the molding on the window and the crack in in the middle of the glass coming from the molding no damage too the window from a rock or salt truck etc... I talked to insurance over the phone they said i probably have to fill a glass claim i told her thats pretty much bs because either the garage door put a small fracture in the glass and cold weather did it or they did it on the re install. I do have pictures of b4 and after but, its too pixelated to see a small dark crack in the tinted part of the window
 
would a glass claim require the need for a new deductible? Also, the next time you talk to the Insurance company, it might help to push a bit, feed it up the chain as to how they didn't take care of it the first time, and that you now are having to deal with it again, just don't be too beligerant, you want to pressure them, not alienate them...

There is no justifiable reason why it should still be cracked after the work was done, so therefor the auto shop either screwed up or they screwed up... but you'll have a hard time getting them to admit it and right their mistake... if they don't divert your buisiness elsewhere, and the best you can really do is spread the word, and hope you can divert enough business from them to cause them a bit of a headache over it... Unfortunately, there isn't a whole lot to do, I know it stinks, and if I was in the area, I'd head over to a junkyard, cut out a windshield, and work with ya on replacing it... unfortunately I'm a couple states away...
 
Well good news. I showed up this morning heres what the shop had to say.
The door- we'll fix it no charge
The emblem we had 3 other jeeps and noticed 1 didn't get it we'll fix it. no charge
The window: we took it out and it probably didn't set right it is our fault we'll fix it no charge

This is a good shop i mean the paint job they did is great. On the black fenders, they said your jeep is supposed to have black fenders, and the scratches were so bad we painted em black. i said i think this jeep was wrecked b4 because it was missing a few bolts out of the fender, he said! they ran a background check on the vin and it was hit in the ass when it was a lease. So i got my answers and i don't have to worry about it.


Btw: this shop does all the cars for the sheriffs dept. I wonder going there after work in my uniform helped lol

Work will be done tomorrow same day hopefully
 
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Well that is great news indeed, I'm glad you got it all taken care of. No doubt the uniform helped lol.
 
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