Never buy your stuff from the Nvidia store. EVER!!!

[WaterSnake]

What a failure. I think I could be better Tech Support than them.

 

[Crimson08]

Dont murder me or anything, but couldnt you just buy another one?

He could, but hes already bought it and it's the companies fault for not keeping track of it.


I've never had issue with Nvidia Store, but that sucks big time.

 

[!Woodstock!]

That reminds me of calling tech support and getting handed around the globe. Once I started talking to someone in India, then was handed off to England, then USA, then Austria. I was like "Is your supervisor in Antarctica?"

 

[Rice_Eater]

Wow...

 

[Maj.Emish]

That reminds me of calling tech support and getting handed around the globe. Once I started talking to someone in India, then was handed off to England, then USA, then Austria. I was like "Is your supervisor in Antarctica?"

hahaha that's happened to me also.

 

[Squishy]

It's like me trying to play fetch with a crying baby........sometimes Tech Support can be SO useless.

 

[Frazar]

It's like me trying to play fetch with a crying baby........sometimes Tech Support can be SO useless.

I think Respawn put it the best. Tech Support can be very useful if you are kind and polite to them, not mean and crude.

 

[mad pistol]

I think Respawn put it the best. Tech Support can be very useful if you are kind and polite to them, not mean and crude.

I was very nice in my initial request, but it was apparent they were not taking me seriously with the initial response. That's why I got angry. After talking with them on the phone, I'm not sure if they're trying to fix it or not, but I'm pretty angry.

 

[Sharpe]

I was very nice in my initial request, but it was apparent they were not taking me seriously with the initial response. That's why I got angry. After talking with them on the phone, I'm not sure if they're trying to fix it or not, but I'm pretty angry.

From my understanding, The Customer comes first. You paid them, and you had a HDD Crash that you most likely could not help. It's not like you did it on purpose.

NVIDIA Should at least give you a copy if you can supply them with the information they desire in order to retrieve your order. I mean, Companies (Usually) Don't just lose purchase information.

 

[LITTLE CON]

Well i dont buy stuff from the webstite except to get a update for me video card but i love there video cards.But yeah thats just ignorent the way they said that to you:cursing::chair:

 

[RESPAWN]

Actually, if you still have the order info, maybe you could fax them a copy of the info?

 

[mad pistol]

I'm really tempted to email them a copy of my bank statement as proof.

Good idea Respawn. I'll see what I can do.

 

[Two Listen]

Its customer service, what were you expecting?
There are few companies with a help/support team that actually has a clue...

Regardless of that fact, it still sucks your having to go through all this trouble.

Customer service isn't that bad. I work in customer service for a video game company and 99% of all calls and emails we're able to solve almost instantaneously.

In fact, most every single call customer service/tech support people get - is just a bunch of people who don't have a clue. Like people calling and telling you make terrible products because they're trying to install from a DVD using their CD drive. In spite of the fact that it says on every side of the box "PC DVD", they assume their CD drive will play all round disc shaped things in existance...as an example.

This, though...I don't know man. What the hell, right?

I wouldn't expect to be able to look up an order from more than the EXTREMELY recent past, though. It is in my opinion, up to the customer to save reciepts, confirmation numbers, and other such documents. If you've got any of that, provide them with it. It may help...clarify a few things.