dont have the game and probably wouldn't buy because i hate paying monthly subscriptions but maybe you could try google?
usually problems like these get posted very quickly and it shouldnt be hard to find it on google unless its only you that is having the problem
Hey bud I participate in the Closed beta since last year and I can tell you we never did an official server stress test with the game until open beta (Paid Fileplanet Beta). Even at that they still didn't get it down right so many issues with the servers and launcher. I am not picking up the game cause I pretty much maxed out and explored 95% of the game in 2 weeks time during closed beta. In closed beta we could only play 2 days out of the week so also take that into consideration. It wasn't two weeks day to day.
As with any MMO it will only get better as far as connection and server issues go the longer it has been out. I have never seen a MMO launch ever go smoothly for everyone.