"In early 2020, I joined eGO with the intentions of gaming, nothing more nothing less. Throughout my time here, I have gained friendships that go beyond the realm of gaming. One of those friendships is Martin, who is not only my friend but an incredibly valuable individual for eGO..." - b t, MS Senior Manager
Often, Member Services is seen as a “customer support” team, which is important to note not only because this is a misconception but also because Martin pushes those boundaries on a daily basis. A customer support team would not have individuals going above and beyond what is asked of them. To that end, Member Services is not just people who do applications - Martin is not an application bot. He provides help to members on the forums and through our Discord ticket system. We have yet to see a complaint from anyone that Martin has steered them in the wrong direction. Community Outreach, one of our new pillars of Member Services, thrives largely in part due to Martin with our main discord seeing a sizable increase in numbers from his contributions and suggestions. In Community Outreach but also Member Services as a whole, Martin is the first one to step up to a challenge whether that is training, taking notes, or creating difficult conversation. Just recently, Martin rewrote our Application Processing Information Center simply because he wanted to. This hard work and reliability should and will not go unnoticed.
Everyone has their ups and downs, but it takes a special kind of person to push through that and grow simultaneously. From an outsider perspective, Martin is the embodiment of what it means to be in this community. His commitment to integrity and respect with passion to see others join the fray is exactly what we strive for in Member Services but also in a community-wide sense. However, Martin developed these skills over time. He certainly could have quit along the way, and there were many opportunities for him to do just that. It is an absolute no brainer from Architect of Life, FirezFury, and I to present this Platinum Commendation to @Martin.
Thank you for all you do!
Writing: @b t | Art: @tyler