I can't stand this anymore!

Mr.Game

Mr.Game

Forum Fiend
Joined
Feb 2, 2011
Messages
695
Soo, today I started browsing the web, watching YouTube videos and such.

Out of nowhere (again), my internet took a hit and I wasn't able to watch another YouTube video until it loaded completely...
(Even Google took a while to load).

I took a Speedtest to see what my download/upload speeds were:


Six Days Ago:

(Yes, I made sure I didn't have anything running in the background)


Then I did a tracert:
Code: 
>tracert www.google.com

Tracing route to www.l.google.com [72.14.204.147]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  192.168.1.1
  2     *       10 ms    14 ms  10.203.80.1
  3     *       28 ms    11 ms  static-24-245-112-1.cpe.metrocast.net [24.245.11
2.1]
  4    15 ms    13 ms    14 ms  72.55.124.9
  5    36 ms    81 ms    31 ms  te-1-1-0-7-704-cr01.atlanta.ga.ibone.comcast.net
 [68.86.92.209]
  6    32 ms    27 ms    30 ms  pos-0-2-0-0-pe01.56marietta.ga.ibone.comcast.net
 [68.86.86.166]
  7    31 ms    37 ms    37 ms  75.149.231.86
  8    27 ms    35 ms    28 ms  64.233.174.2
  9    54 ms    56 ms    43 ms  66.249.95.148
 10    42 ms    48 ms    55 ms  66.249.94.54
 11    53 ms    42 ms    44 ms  iad04s01-in-f147.1e100.net [72.14.204.147]

Trace complete.

The cable (TV) is great, but the internet and phone have been "buggy" ever since we've had the service over a year ago.
We've had problems (multiple times) before when an entire day was without internet/phone.

Soo... I looked everywhere in my area, and the only other ISP's around are:
Dialup (with anyone, but incredibly slow)
Satellite (with anyone, but incredibly expensive)
Bell South\AT&T (maybe, they said my area might be out of their reach)


I'd like to know if anyone has a recommendation of what I could possibly do about this, or if they know of a good ISP in my area (other than Metrocast).
(I'll provide my location via PM if you can actually provide me help)
__________________________________________

UPDATE:
While typing out this post, my ISP "sort of" fixed the problem, still not half way there.
 
Last edited:
An internet service provider typically "manages" (for lack of a better word) your connection speed to their network via the cable modem in your house.

The actual wires running between your modem, the telephone pole, and the service provider's distribution facility are capable of breakneck speeds, so they set your speed to what you pay for via the modem (PM me if you wanna get into more detail about how switches throttle the MAC address affiliated with your modem and alot of tech talk)

The simple issue here is that your modem is defective (VERY VERY common issue) When I had comcast install my 15mb service, i got 3mb until I called and the service guy come out and replaced my modem with a newer model, now I get 20mb consistently.

(The second issue you may be running into is the cable wiring inside your house is too old, and needs to be re-terminated. Some service providers might do this for you, others say their responsibility ends where the wire enters the house, you'll have to check with them and if not, have a handyman come out and re-terminate your coax lines.)

I would say your BEST option would be to call the service provider and have them come out to replace the defective modem (You'll still probably have to sit through the generic tech support where they have you directly plug it into the computer and all that, but if you keep on them that it isn't working, they'll come out and replace it.)

Also just a heads up, ANY modems from "Scientific Atlantic" are most likely defective out-of-the-box. I'm not trying to talk trash here, I'm speaking from experience, every Scientific Atlantic modem I've received had to be replaced, and when I was talking to certain service guys, they've said the same thing.

When my company sets up one of our clients with comcast, we show up for the install, and if the service guy pulls out a Scientific Atlantic modem, we ask him to check the truck for something else.
 
Last edited:
Danoweb said:
An internet service provider typically "manages" (for lack of a better word) your connection speed to their network via the cable modem in your house.

The actual wires running between your modem, the telephone pole, and the service provider's distribution facility are capable of breakneck speeds, so they set your speed to what you pay for via the modem (PM me if you wanna get into more detail about how switches throttle the MAC address affilitated with your modem and alot of tech talk)

The simple issue here is that your modem is defective (VERY VERY common issue) When I had comcast install my 15mb service, i got 3mb until I called and the service guy come out and replaced my modem with a newer model, now I get 20mb consistently.

I would say your BEST option would be to call the service provider and have them come out to replace the defective modem (You'll still probably have to sit through the generic tech support where they have you directly plug it into the computer and all that, but if you keep on them that it isn't working, they'll come out and replace it.)

Also just a heads up, ANY modems from "Scientific Atlantic" are most likely defective out-of-the-box. I'm not trying to talk trash here, I'm speaking from experience, every Scientific Atlantic modem I've received had to be replaced, and when I was talking to certain service guys, they've said the same thing.

When my company sets up one of our clients with comcast, we show up for the install, and if the service guy pulls out a Scientific Atlantic modem, we ask him to check the truck for something else.
Click to expand...

The modem we have is an ARRIS, it has already been replaced before.

They even ran another line out to our house, replaced the splitters with gold
ones, and hooked up a "booster" (I'm not exactly sure what it's called).

And of course, as I said in the OP, we have been having these issues ever
since we've had their service; it's always a random occurrence too.


I'll see about calling them again seeing how the phone is messed up
(dropping calls when answering).
 
Mine does this occasionally. Works great one day and the next poof, Google hardly loads.
I have found more often than not, a reboot of the pc and a reboot of the cable modem usually does the trick, (just unplug the modem for about 20 secs) and while your doing that, go ahead and reboot your pc. Works for me at least 80% of the time.

If you have a router between the pc and the cable modem, go ahead and reboot that too.
 
crackdaddy said:
Mine does this occasionally. Works great one day and the next poof, Google hardly loads.
I have found more often than not, a reboot of the pc and a reboot of the cable modem usually does the trick, (just unplug the modem for about 20 secs) and while your doing that, go ahead and reboot your pc. Works for me at least 80% of the time.

If you have a router between the pc and the cable modem, go ahead and reboot that too.
Click to expand...


Yes, I know what power-cycling is, and I do it every time.


≈ UPDATE ≈


I called the tech support, they told me there was "static/noise problems"
with the modem's communication. I don't know exactly what they said,
but they're sending someone out Monday to look at it.
 
Static noise issues is a very broad term but at least it is more specific now than before. This can be anything from damage to the cable at the demarc or on a run on the Z end of the line. Meaning that it's an issue closer to your side of the line; generally leaving the distribution box outside and leading in to the customers prem. (premises).
 
Tankerrob said:
Static noise issues is a very broad term but at least it is more specific now than before. This can be anything from damage to the cable at the demarc or on a run on the Z end of the line. Meaning that it's an issue closer to your side of the line; generally leaving the distribution box outside and leading in to the customers prem. (premises).
Click to expand...


So you're saying its an outside issue from my house to wherever?


crackdaddy said:
Ok, you didn't mention that you had already tried that.

Sounds like help is on the way, hope it gets corrected soon.
Click to expand...


Sorry, completely forgot to mention that.
 
Last edited:
What Tankerrob is saying is that the box that's out side your house that the cable comes into from underground or telephone pole most likely has a problem in it, either that or the main routing hub in your area has a problem. I had that happen before.
 
≈ Update ≈

Here's the rundown:
  • They sent a service truck Sunday to inspect the lines.
  • He told us there is probably a problem with one of the poles.
  • Then they sent a bigger service truck Monday, I guess they couldn't
    fix the problem...
  • Then after sending one more, they finally fixed the problem without
    telling us they were even there.
 
Mr.Game said:
≈ Update ≈

Here's the rundown:
  • They sent a service truck Sunday to inspect the lines.
  • He told us there is probably a problem with one of the poles.
  • Then they sent a bigger service truck Monday, I guess they couldn't
    fix the problem...
  • Then after sending one more, they finally fixed the problem without
    telling us they were even there.
Click to expand...

Thats typical Cable Internet Service Provider.
Seen it happen time and again ... They must all get their customer service training at the same place. :)
 
Had this problem when I lived in NC. They ended up replacing the lines all the way from my house to the main connector (which was on the pole at the time) the line was sooo brittle and worn that they were surprised I even had reception of any kind LOL. I had to get on them for a long time before they got it all the way finished though. The fussing paid off in the end. I even got a couple months free for my hassle >: D
 
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