computer is still broken :(

stewie574

stewie574

EGO Zealot
Joined
May 5, 2010
Messages
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after about three weeks of frustration, i thought i fixed it. it started acting up again, so my dad called one of his computer buddies to take a look \at it, and he install some Windows updates for it, and that fixed it for a few days. now it's back to not working....

what it's doing is whenever i go to log into windows, it takes about five minutes for everything to load up, the after five more minutes, it blue screens or freezes. i haven't installed any sketchy softwares, and the only hardware changes i've made to it is installed a new video card (a Galaxy GeForce GT 520).

i think it might be a processor issue or a cpu issue (i'm not good with my computer terms, so if i mislabel anything, don't get mad at me). if anyone knows what i should do, please help me. this is driving me crazy!

-stewie574
 
Hey stewie, what is the error line on the BSOD (blue screen)? Have you tried uninstalling the drivers and new vid card, putting the old drivers and old card back to see how long it stays up?
 
stewie574 said:
after about three weeks of frustration, i thought i fixed it. it started acting up again, so my dad called one of his computer buddies to take a look at it, and he install some Windows updates for it, and that fixed it for a few days. now it's back to not working....

what it's doing is whenever i go to log into windows, it takes about five minutes for everything to load up, the after five more minutes, it blue screens or freezes. i haven't installed any sketchy softwares, and the only hardware changes i've made to it is installed a new video card (a Galaxy GeForce GT 520).

i think it might be a processor issue or a cpu issue (i'm not good with my computer terms, so if i mislabel anything, don't get mad at me). if anyone knows what i should do, please help me. this is driving me crazy!

-stewie574
Click to expand...


Do a full whipe on your computer. Then reinstall windows and everything. Should work then. IF that doesnt work then something is fried on your computer or something isnt compatible with other PC parts. And the Processor and CPU are the same
 
before the wipe he should check temps to make sure its not over heating
 
9 times out of 10, BSOD is caused by a driver compatability issue. I would go through and update all of your drivers and see if that fixes the problem. a format would probably work because you will start fresh, but it is the lazy way to fix the problem and you will also lose everything you have.

if driver updates dont fix it (and remember to uninstall your old drivers as well), then it might be a heat issue, generally though, when you overheat you dont blue screen, you just shut down or reboot. its good to monitor your heat anyways since it will save you a lot of trouble down the road if you do have any cooling problem.

if you can get your crash logs and post them that would help out a bunch on figuring out what your issue is.
 
alright, I'm gonna flat out sy that a wipe is out of the quetion because i'm not the only one ho uses this computer.

second, how do I update my drivers (agai , I'm not the best with computers)?

third, how do I get my crash reports?
 
alright, well i did some google searching, and i'm going to try to get the crash reports posted. in the meantime, i'll try to update my drivers. what drivers need to be updated and/or removed?

update

my old video card's driver was still installed. i'm currently uninstalling it. i'll post results.
 
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alright, removing the old driver didn't fix it, as my computer still gets the BSOD. i've decided to type out what i see on the blue screen in it's entirety:

A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you have see this stop error screen, restart your computer. If this appears again, follow these steps:

Check to make sure you have adequate disk space (which i do). If a driver is identified in the stop message, disable the driver, or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. Ff you need to use safe mode to disable components, restart your computer, press F8 to select Advanced startup options, and then select safe mode.

Technical Information:

*** STOP: 0x0000001E (0xFFFFFFFFC0000005, 0xfffff800028B301F, 0x0000000000000000,0xFFFFFFFFFFFFFFFF)

then the usual blue screen stuff at the bottom.

i hope this helps you guys figure out my issue.
 
At the top of the BSOD, what does this line say:
Capture-1.png
 
there's nothing like that there. it just says that i need to restart my computer if this is my first time seeing it, after the whole windows shut down thing.
 
I think I get the same issue about bad drivers. But It only happens under intense load on my GPU or I shut down my comp. It crashes durring the shut down and will reboot after 2-3 trys
 
One thing I have used in the past is Blue Screen View. I don't use it much anymore as I prefer using WinDbg for dump file analysis but it does much of the same stuff, if nothing else but simpler for novice users.

If you are able to download it and run on the affected PC, it will locate the dump file and populate the associated data. In the resulting window it will narrow down what is causing the crash; at least the most recent if overwriting of the previous is occurring. If you can't run it from the affected PC, then you would have to pull the .dmp file off and open it on another machine.

Considering you only made a change in hardware/software drivers, it is more than likely one of the two that is making your system barf on ya, stewie. Did you try just going back to the old video card and drivers?
 
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stewie574 said:
alright, I'm gonna flat out sy that a wipe is out of the quetion because i'm not the only one ho uses this computer.
Click to expand...
If you pull out the Hard Drive and attach it to another computer you should be able to pull off all your files. Then you can put it back in the computer and do a wipe.
 
Skagnatti said:
One thing I have used in the past is Blue Screen View. I don't use it much anymore as I prefer using WinDbg for dump file analysis but it does much of the same stuff, if nothing else but simpler for novice users.

If you are able to download it and run on the affected PC, it will locate the dump file and populate the associated data. In the resulting window it will narrow down what is causing the crash; at least the most recent if overwriting of the previous is occurring. If you can't run it from the affected PC, then you would have to pull the .dmp file off and open it on another machine.

Considering you only made a change in hardware/software drivers, it is more than likely one of the two that is making your system barf on ya, stewie. Did you try just going back to the old video card and drivers?
Click to expand...

the old video card got fried due to excessive dust build up, so that wouldn't be an option.

my dad knows a bunch of computer people, so i took it to one of their shops, and they're gonna look at it, and fix it. thanks for all the help though; i'll be back in game in the next week or so, i would assume.
 
When you get the computer back post the solution to the problem you were having. If you installed a new video card and didn't know to install drivers for the hardware, I feel confident guessing that it is a driver issue.
 
well, i got my computer back, and apparently there was over 100 viruses on my computer that my virus protection programs didn't pick up on. they didn't mention any sort of driver issue or anything like that.
 
stewie574 said:
well, i got my computer back, and apparently there was over 100 viruses on my computer that my virus protection programs didn't pick up on. they didn't mention any sort of driver issue or anything like that.
Click to expand...

which AVs are you using?
 
Glad to hear you got it sorted out. You should try putting an antivirus/malware solution on your PC. Security Essentials is pretty good for being free. And nothing is absolutely fool proof, including the bloated, expensive ones.
 
stewie574 said:
well, i got my computer back, and apparently there was over 100 viruses on my computer that my virus protection programs didn't pick up on. they didn't mention any sort of driver issue or anything like that.
Click to expand...

I'm glad you got the situation handled. Every tech has their own methods to troubleshoot problems but I like to rule out malware if it's possible to get into safe mode or diagnostic mode. After I deem there is no infections I then troubleshoot hardware and OS repair. There is a sticky in this forum that has a pretty nice guide including links to software you can use to remove or check for infections. In the future it could save you money, stress and frustration. :)
 
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