Tech Help Computer Freezes

[ShreksSwamp]

Hey sorry guys but I have to keep it short my PC may or may not freeze. So every time I play any game, after 10 to 15 minutes of game play, my computer will freeze. Not the program itself, but the whole PC. It does not shut off but stays in a sorta stasis state. I cannot ctrl+alt+del or alt+tab out. That little red light that is on the front of the tower stops blinking, which I am pretty sure means the disk is not doing anything correct me if I am wrong? So I am going to put this into 2 parts on the chance that my PC crashes.

 

[redhat]

Specs?
.. And I'm assuming you're running Windows, right?

 

[ShreksSwamp]

The things I have done:
- Deep Cleaned The Hardware (compressed air)
- Replaced Thermal Paste On CPU
- Made Sure My Hard Drive Was Not Falling Asleep
- Updated GPU Drivers
- Added More Fans, And Adjusted Old Ones To Make Sure There Is No Negative Airflow
- Checked HDDs and SSD Status (through command prompt) To See If Any Had Failed (they checked out and are fine)

I also called Microsoft Support and had them remotely control my PC to check for problems. They said I have to take it to a local technician, because it is a hardware problem. Also I have to manually restart or shutdown my PC with the buttons on the front of the tower. I will try to scrape together all my hardware specs and will get back to you with them.

 

[ShreksSwamp]

Windows 10 Pro (still had the same issue with windows 7 Ult)
CPU: AMD FX-9590 4.7 MHz
MB: Gigabyte 990FXA-UD3
RAM: G.Skill F3-12800CL9-4GBRL DDR3 16GBytes Max Frequency = PC3-12800 (800MHz)
GPU: PNY Nvidia GeForce GTX 770 Size: 4096 Type: GDDR5

Sorry If I missed anything or added to much I have never posted specs before and had to use CPU Z

 

[ShreksSwamp]

Any suggestions guys?

 

[ShreksSwamp]

Ok guys I used a program called prime95 (stress tester) to see if my CPU would fail, and it did. After about 2-5 minutes my PC freezes when running prime95 "torture test". I am going to run one more test with hwmonitor to check to see if it is overheating. I will get back to you when I do that. Until then please think of suggestions. I don't know if you guys are all busy this weekend, because I have only had one reply. Please, please don't give up on me my fellow edgegamers!

 

[ShreksSwamp]

Ok so after running the stress test for a third time, and the PC crashing again, with hwmonitor open I found these results and temperatures.
CPU: 71.0 ?C or 159.8 ?F
System: 27 ?C
TMPIN2: 71 ?C
All cores being utilized at 100%

That seems really high to me, but I don't pretend to know that much about computers.
Also my CPU and cooler are these:

CPU: AMD FX9590 8-core processor 4.7 GHz
Cooler: Cooler Master Seidon 120v

Do you guys have any solutions? I was wondering if my CPU packs to much power for the cooler? If so should I "under clock" until I get a new cooler. Also could it be that my CPU is just busted?

Again guys please help me.

 

[Ric]

Problem by smiths11(eGO):

Hey sorry guys but I have to keep it short my PC may or may not freeze. So every time I play any game, after 10 to 15 minutes of game play, my computer will freeze. Not the program itself, but the whole PC. It does not shut off but stays in a sorta stasis state. I cannot ctrl+alt+del or alt+tab out. That little red light that is on the front of the tower stops blinking, which I am pretty sure means the disk is not doing anything correct me if I am wrong? So I am going to put this into 2 parts on the chance that my PC crashes.


The things I have done:
- Deep Cleaned The Hardware (compressed air)
- Replaced Thermal Paste On CPU
- Made Sure My Hard Drive Was Not Falling Asleep
- Updated GPU Drivers
- Added More Fans, And Adjusted Old Ones To Make Sure There Is No Negative Airflow
- Checked HDDs and SSD Status (through command prompt) To See If Any Had Failed (they checked out and are fine)

I also called Microsoft Support and had them remotely control my PC to check for problems. They said I have to take it to a local technician, because it is a hardware problem. Also I have to manually restart or shutdown my PC with the buttons on the front of the tower. I will try to scrape together all my hardware specs and will get back to you with them.

Windows 10 Pro (still had the same issue with windows 7 Ult)
CPU: AMD FX-9590 4.7 MHz
MB: Gigabyte 990FXA-UD3
RAM: G.Skill F3-12800CL9-4GBRL DDR3 16GBytes Max Frequency = PC3-12800 (800MHz)
GPU: PNY Nvidia GeForce GTX 770 Size: 4096 Type: GDDR5

Sorry If I missed anything or added to much I have never posted specs before and had to use CPU Z

Ok guys I used a program called prime95 (stress tester) to see if my CPU would fail, and it did. After about 2-5 minutes my PC freezes when running prime95 "torture test". I am going to run one more test with hwmonitor to check to see if it is overheating. I will get back to you when I do that. Until then please think of suggestions. I don't know if you guys are all busy this weekend, because I have only had one reply. Please, please don't give up on me my fellow edgegamers!

Ok so after running the stress test for a third time, and the PC crashing again, with hwmonitor open I found these results and temperatures.
CPU: 71.0 ?C or 159.8 ?F
System: 27 ?C
TMPIN2: 71 ?C
All cores being utilized at 100%

That seems really high to me, but I don't pretend to know that much about computers.
Also my CPU and cooler are these:

CPU: AMD FX9590 8-core processor 4.7 GHz
Cooler: Cooler Master Seidon 120v

Do you guys have any solutions? I was wondering if my CPU packs to much power for the cooler? If so should I "under clock" until I get a new cooler. Also could it be that my CPU is just busted?

Again guys please help me.

I'm sorry about the delay. Let me read your posts.

Thanks.

 

[Ric]

Your CPU is overheating. At most, it should be 140 degrees for x amount of time. This is causing the instability you're experiencing. The exception to this would be overclocking. However, before you overclock, you always want to make sure you have proper airflow or even a water cooling system depending on what you're doing. Otherwise, overclocking may damage your PC components inadvertently. Make sure you read up on overclocking and what exactly you're doing before you overclock.

The only way to figure out what's wrong is to take your PC into a local technician. The next step would be to get technical as you have pretty much diagnosed your own issues and tried home remedies. I would give you advice to do it yourself, but it deals with critical computer parts. ESD/EMD is a huge risk as well if you don't know how to ground yourself before working on a PC.

 

[Ric]

These are my temps normally.

These are my temps running the test. Hopefully you get an understanding from these pictures.

 

[Mr_B]

Yeah those temps are not good, ESPECIALLY with a water cooler. How much thermal paste did you use?

 

[ShreksSwamp]

I used about a nickel size then spread it with a tool that came with thermal paste. Also I think I have found the issue. I have checked on a few forums about my CPU (AMd FX-9590 4.7GHz) and my water cooler (Cooler Master Seideon 120v). It turns out that the CPU cooler is not up to par with my CPU. So I have to buy a new cooler. Someone on one of the forums said to use this one instea

: Corsair H110i GTX 104.7 CFM Liquid CPU Cooler

Unfortunately this would mean I have to get a new tower as well, because my current tower is not compatible with the CPU cooler. Current tower

:Rosewill BlackHawk ATX Mid Tower Case

I was looking at this one.

:Fractal Design Core 2300 ATX Mid Tower Case

I have checked and all my parts would fit in there and be compatible.

If any has an idea that will work (maybe a different CPU cooler that would fit my case so I would not have to buy a new one) that would be great!

 

[Crashpilot1001]

Hi! Just scooped through the user reviews here: https://geizhals.de/?sr=646942,-1

Seems like the board produces a fingerburning northbridge heat and some users complain about stability issues. Maybe there is help with a new bios: http://www.gigabyte.de/products/product-page.aspx?pid=3894#bios . 70 degree celsius on the cpu is on the high side but should still do ok. Please check your temps on the voltage regulation unit because OC stresses those components. I would reduce your OC to 4,4 or 4,5 Ghz and run memtest just to make sure the Ram is working on/with your board without errors. (Edit: Don't use OC during BIOS update ...)

 

[matt98]

I tend to agree with some of what crash said however That cooler is also as you said inept for that processor. I have read reviews where even the 212 evo gets better temps with it and its not a liquid cooling so i would definately look at the h100 series water cooling fans.

 

[ShreksSwamp]

OK so I will get the new tower and cooler. BTW 4.7 GHz is the standard clock speed for the 9590 is it possible to "under clock" just until i get the money for the new setup?

 

[Crashpilot1001]

Ooops,, I looked up your CPU and it produces 220W of heat and is supported on your motherboard since Bios F3 http://www.gigabyte.com/support-downloads/cpu-support-popup.aspx?pid=4672 . Looking at some reviews they use a stronger watercooler than you (like mentioned before). One review stated that this cpu should not be stressed beyond 61 degree celsius http://www.computerbase.de/2013-07/amd-fx-9590-prozessor-test/2/. So underclocking seems the way to go for you until you have that powercooler to tame your frying pan. You should be able to reduce the multiplier in your Bios to lower the speed. Maybe the AMD "overclocking" option in the catalyst driver allows underclocking as well. There is a "pain in the xxx" DOS utility that also allows full control over amd cpus it is called "AmdMsrTweaker" (guide: http://www.overclock.net/t/1499562/...or-piledriver-using-amd-mrstweaker-mini-guide)

Edit: Multiplier x 200 = CPU speed. Maybe try locking the maximal multiplier in Bios to 21,5 (4300 Hz = 4,3 GHz) - then load your system and check temps and stability. Seems to be the "CPU Clock Ratio" in your Bios http://www.overclockers.ua/motherboard/amd-990FX-gigabyte-ud3/12-big-gigabyte-990fxa-ud3.jpg

Edit: When you search the internet for "GA-990FXA-UD3 overclocking" you will find information about how to deal with your BIOS to actually downclock your CPU. A comparable AMD FX-8350 gets away with "just" 125W for 4GHz. It looks like the last 700MHz need additional 95W power (incl. higher voltages to get it stable).

Edit: This guy has the same trouble like you: http://www.tomshardware.co.uk/answers/id-2596004/amd-9590-underclocking-bios.html he underclocked to 4,2GHz and solved his problem. So there is a hint at what speed you could aim for..

 

[HerrWolf-SS-]

I have had this issue with OC'ing on my old 780i board for years just dropped my OC yesterday got tired of it.

I recommend using phone make a video of your bio's settings for backup reference and the load system defaults. Set memory/cpu to unlinked put in your memory speeds as for mine ex. 800 changed to 1066. Then use close or applied voltage settings I don't trust auto for Voltages some MB's can put them to high on auto way out of specs of CPU = burn.

Last night loaded system image 9highly recommended to keep regular and stock images on backup drives. I keep 1st after win updates, make another after installing AV and minimal programs and games. Then I change the system backup folder [WindowsImageBackup] stored on drive to 1 -WindowsImageBackup this would be my first with updates if ever needed I remove the 1 - then restore that image. I keep a text file of what I have done and is on that image labeled the same as the folder also.

EXAMPLE-
1 -WindowsImageBackup
1 - READ ME.txt
2 -WindowsImageBackup
2 - READ ME.txt

Sounds like unstable OC / Hardware to me. OC most likely