I went the rout of calling EA and talking to someone from another country to try and resolve the issue, they claimed to understand and would pass the information on. She told me that everything was working on there end, I told her no it was not, and in fact it has been a problem for some time. I explained that it was an older game and many were having the issue. I was told that they were unaware of this issue and would send the information to EA and get it fixed. Bottom line is they really don't care about this old game and you can't really resolve any issue by calling them, they only repeat what is on the cue card. I wish someone higher up knew who to call.