(Updated, Read all)Recent STEAM account bug and accounts being targeted.
Recently, there has been a bug around where in your STEAM program - If you change your email/Password/Secret Questions, The database syncing for the program has a problem and locks you from the account not seeing the password.
Sunday I was unable to attend the events held or play due to this - I was threatened I was gonna be hacked, Changed my password and then was locked from my account.
STEAM support had to reset my entire account.
-----UPDATE!-----
Accounts that HAVE been locked CAN be hacked by hackers EASY and recently these accounts suffering the bug HAVE been a target for hackers.
Most accounts are sold for profit now.
So BE careful!
Make sure you submit a ticket RIGHT away if your account gets this!
The bug causes database not to regi the password and hackers can brute force in easy.
I thought since I have delt with this first hand I should explain how to find out if your account falls to this.
Now... First off its the fact IF you change your password this might happen.
But here is what you may see IF you do change it and suddenly it happens.
First - You will see the.
"Your account credits have expired please log in to refresh blah blah blah."
This will assume you reset the password and didnt shut STEAM down right away.
(Although I dunno if this is the cause of it.)
After, you will attempt to log in.
And will get.
"Password/UN is invalid"
Before you jump the gun and go.
"OMGAH I HAZ BEEN H@X0RS?!?!"
Go to Steampowered.com and try to log in through the WEBSITES community that you would use on the STEAM.
https://steamcommunity.com/
There's a link to it.
IF you CAN get into the website community (And the sites info IS linked with your accounts info - Nothings different.)
Then you MIGHT have this bug with your programs account.
If you CAN'T get into the community then you might be hacked.
But if your STEAM programs account is.
John Doexx4
Password: Iaml33t
And you cant get in but go to the website and use that SAME info and DO get in then it is infact the bug affecting accounts.
NOTE::::::
Before you think "I'll just reinstall STEAM"
DON'T - It does NOTHING and you'll just waste time having to reinstall games AND risk LOSING those games COMPLETELY with NO refund and having to repurch the game."
So dont try to upshow me "Oh Luci I'll show you another way around."
I have JUST got my account back after 4 days of waiting - Don't try to get smart.
"But Luci - Then how am I gotta get my program account backzors then...
I dont need the online community I want my games."
What your gonna have to do to get your account reaccessable is quite simple.
Dont touch ANY of your files and dont try ANYTHING by yourself.
Just do this.
Go to Steams website and click support.
Then your gonna wanna make an helpdesk account by clicking the "Contact support" option located at the corner of the page to set up a STEAM support account when you click that a page like this should come up.
Your gonna want to create an account with them and then go to the next step.
MAKE SURE YOU DO NOT USE YOUR PROGRAMS/COMMUNITY LOG IN FOR YOUR SUPPORT ACCOUNT.
They do not want this and it will cause confusion.
when your accounts set up your gonna wanna sign in and click the "Ask a question" Tab.
Thats what it should look like.
"Whats next Lucifer?"
Well then it will bring you to a page like this.
When you see this page - As my screen shows you WILL want to put this info in to the ticket.
Subject: "Cannot get into account."
Your gonna want it to be Catogory "STEAM questions."
And then select "Steam connectivity issues."
You then will have to select your product which will be the FIRST selection in the list called *STEAM*.
After, You will input your STEAM Programs/Website community Account Username - This is the Username Used when you log onto STEAM to play your games.
Then you will discribe your program.
The best thing to mention IS the fact you CAN log into the website but NOT the program.
They will know its the bug, Be aware you are NOT the only one this IS a community wide problem.
I had 15 guys suffering the same deal in the forums.
So you WILL wanna say.
"Hi Steam.
BlahBlah Blah, This happened last night I logged off and then suddenly cant get into my Steam programs account - I logged into the comminty on the website with the same info fine but the info sees it invalid on the program blah blah blah."
After.
They will require (This IS assuming you bought a RETAIL game - You need at LEAST ONE as proof of purch.)
A digi photo or scan of your Retail-Game Product CD code for review.
Its also good to include a picture of the boxs front cover.
They will then ask you write YOUR twelve Digit Ticket code in Perm Marker Near the CD Code on your Box - DO NOT COVER THE CD CODE - WRITE ABOVE IT.
The 12 Code Digits will be in the sidebar of the website and look like this.
XXXX-XXXX-XXXX
Write it above your CD code
And submit it for review.
STEAM will respond via email when they DO respond to you.
IF they see your legit they will change your password by sending it in an email seprate from another they will send telling you they have.
You will be HOPEFULLY able to log back in when they issue the password they changed it to.
DO NOT CHANGE YOUR PASSWORD THO WHEN BACK IN OR YOU WILL BE RE-LOCKED FROM YOUR ACCOUNT.
Keep the password the same and just write it down UNTIL the bug is clear.
Now IF you DO change it and it does not relock you out then Grats.
But most users have stated it can relock you out.
I hope this keeps yall safe, This is my first Epic kinda post so I hope it gets stickied
.
Hope I keep yall safe - I was one of the victums of this and I dont want it happening to you.
~ Lucifer.
Recently, there has been a bug around where in your STEAM program - If you change your email/Password/Secret Questions, The database syncing for the program has a problem and locks you from the account not seeing the password.
Sunday I was unable to attend the events held or play due to this - I was threatened I was gonna be hacked, Changed my password and then was locked from my account.
STEAM support had to reset my entire account.
-----UPDATE!-----
Accounts that HAVE been locked CAN be hacked by hackers EASY and recently these accounts suffering the bug HAVE been a target for hackers.
Most accounts are sold for profit now.
So BE careful!
Make sure you submit a ticket RIGHT away if your account gets this!
The bug causes database not to regi the password and hackers can brute force in easy.
I thought since I have delt with this first hand I should explain how to find out if your account falls to this.
Now... First off its the fact IF you change your password this might happen.
But here is what you may see IF you do change it and suddenly it happens.
First - You will see the.
"Your account credits have expired please log in to refresh blah blah blah."
This will assume you reset the password and didnt shut STEAM down right away.
(Although I dunno if this is the cause of it.)
After, you will attempt to log in.
And will get.
"Password/UN is invalid"
Before you jump the gun and go.
"OMGAH I HAZ BEEN H@X0RS?!?!"
Go to Steampowered.com and try to log in through the WEBSITES community that you would use on the STEAM.
https://steamcommunity.com/
There's a link to it.
IF you CAN get into the website community (And the sites info IS linked with your accounts info - Nothings different.)
Then you MIGHT have this bug with your programs account.
If you CAN'T get into the community then you might be hacked.
But if your STEAM programs account is.
John Doexx4
Password: Iaml33t
And you cant get in but go to the website and use that SAME info and DO get in then it is infact the bug affecting accounts.
NOTE::::::
Before you think "I'll just reinstall STEAM"
DON'T - It does NOTHING and you'll just waste time having to reinstall games AND risk LOSING those games COMPLETELY with NO refund and having to repurch the game."
So dont try to upshow me "Oh Luci I'll show you another way around."
I have JUST got my account back after 4 days of waiting - Don't try to get smart.
"But Luci - Then how am I gotta get my program account backzors then...
I dont need the online community I want my games."What your gonna have to do to get your account reaccessable is quite simple.
Dont touch ANY of your files and dont try ANYTHING by yourself.
Just do this.
Go to Steams website and click support.
Then your gonna wanna make an helpdesk account by clicking the "Contact support" option located at the corner of the page to set up a STEAM support account when you click that a page like this should come up.
Your gonna want to create an account with them and then go to the next step.
MAKE SURE YOU DO NOT USE YOUR PROGRAMS/COMMUNITY LOG IN FOR YOUR SUPPORT ACCOUNT.
They do not want this and it will cause confusion.
when your accounts set up your gonna wanna sign in and click the "Ask a question" Tab.
Thats what it should look like.
"Whats next Lucifer?"
Well then it will bring you to a page like this.
When you see this page - As my screen shows you WILL want to put this info in to the ticket.
Subject: "Cannot get into account."
Your gonna want it to be Catogory "STEAM questions."
And then select "Steam connectivity issues."
You then will have to select your product which will be the FIRST selection in the list called *STEAM*.
After, You will input your STEAM Programs/Website community Account Username - This is the Username Used when you log onto STEAM to play your games.
Then you will discribe your program.
The best thing to mention IS the fact you CAN log into the website but NOT the program.
They will know its the bug, Be aware you are NOT the only one this IS a community wide problem.
I had 15 guys suffering the same deal in the forums.
So you WILL wanna say.
"Hi Steam.
BlahBlah Blah, This happened last night I logged off and then suddenly cant get into my Steam programs account - I logged into the comminty on the website with the same info fine but the info sees it invalid on the program blah blah blah."
After.
They will require (This IS assuming you bought a RETAIL game - You need at LEAST ONE as proof of purch.)
A digi photo or scan of your Retail-Game Product CD code for review.
Its also good to include a picture of the boxs front cover.
They will then ask you write YOUR twelve Digit Ticket code in Perm Marker Near the CD Code on your Box - DO NOT COVER THE CD CODE - WRITE ABOVE IT.
The 12 Code Digits will be in the sidebar of the website and look like this.
XXXX-XXXX-XXXX
Write it above your CD code
And submit it for review.
STEAM will respond via email when they DO respond to you.
IF they see your legit they will change your password by sending it in an email seprate from another they will send telling you they have.
You will be HOPEFULLY able to log back in when they issue the password they changed it to.
DO NOT CHANGE YOUR PASSWORD THO WHEN BACK IN OR YOU WILL BE RE-LOCKED FROM YOUR ACCOUNT.
Keep the password the same and just write it down UNTIL the bug is clear.
Now IF you DO change it and it does not relock you out then Grats.
But most users have stated it can relock you out.
I hope this keeps yall safe, This is my first Epic kinda post so I hope it gets stickied
.Hope I keep yall safe - I was one of the victums of this and I dont want it happening to you.
~ Lucifer.
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