Is your consol less than 3 years old (ie, was it purchased less than 3 years ago, either new or factory refurbished)? If it is, Microsoft has a 3 red light warrenty in place that you can use. If not, it is unlikely that it is covered at all. The number if it is less than 3 years and has the 3 red light error is 1-800-4my-xbox. They will give you all the information and instructions you need when you call.